UX/UI self-service
Business Customer Service

How to setup self-service from a UX/UI perspective

Companies often overlook customer support operations as a big part of customer engagement, and are frequently unaware that there’s a very thin line between a customer being a promoter or…

igaming customer service
Customer Service

How to leverage AI for Customer Service in the iGaming industry

The iGaming industry has been growing steadily over the last years, with the global online gambling market being estimated to be valued at more than 92.9 billion dollars by 2023. …

self-service deflection rate
Customer Service

How to calculate self-service deflection rate in Customer Service

The concept of “deflection rate” in the customer service world was first introduced when help centers became a trend. At the time, they were the best way to help customers…

customer service efficiency
Customer Service

Measuring customer service efficiency: an interview with EatTasty’s Carolina Cadório

Growing up, Carolina Cadório thought she’d become a biologist. She has a degree in Biology and a master’s degree in Animal Behavior. However, when she was out of university, she…

sentiment analysis customer service
Artificial Intelligence Customer Service

Building sentiment analysis in Customer Service

To kick off the new year at Cleverly, we decided to set aside one day per month to explore new things. It could be anything from developing internal tools or…