KNOWLEDGE
Effortless knowledge management for productive teams
Keep your database of internal procedures, macros and
FAQs always up-to-date, complete, and accurate.
Our AI-based solution helps identify knowledge gaps, detect unused or duplicate macros, and draft new reply templates, keeping information up-to-date. It is also a collaborative tool that helps you aggregate your team's collective knowledge.
A proactive approach to work on the foundation of your CS operation
Reviewing the macros, reply procedures, and FAQs that power your support operation shouldn’t be a best-effort activity.
By providing actionable insights in regards to what’s being used, what needs to be reviewed, and even what new macros should be created based on our AI, Cleverly helps you enable effective assist, automation, and self-service strategies.
A collaboration platform to keep your support knowledge in one place
Content organization is made much easier by being gathered in the same place instead of being spread across multiple folders and platforms.
Not just that, but resorting to a common knowledge base also ensures support consistency across all levels of agent seniority. Our customer service knowledge management solution is the one-stop information source your team will ever need.
Cleverly Knowledge Highlights
Collaborative content revision
In the collaborative environment we work in, leveraging the team’s knowledge is essential to keep consistency and avoid unproductive work. That should be the case in your support operations as well. Knowledge is a tool featuring collaborative content revisions and history.
Leverage your agents’ best skills and have everyone collaborate on a common knowledge database.
Knowledge gap analysis and content suggestions
We identify knowledge gaps and detect unused or duplicate macros, keeping information effortlessly up-to-date. Our advanced algorithms will also scan your data for reply patterns and draft new macros for you based on that.
Transform the way you maintain your internal and external database using our AI-based customer service knowledge management solution.
Macro usage statistics and reporting
Reporting on macro usage is a foundational element in understanding if any existing content is being used, which is key to revamp your knowledge base, by creating new macros or reviewing existing ones. It also helps understand which agents are or are not using macros so you can reinforce macro adoption as a best practice.
Measure how your content is being used and act on that.
Bizay business case
Bizay triples template usage and generates knowledge base in 6 languages with Cleverly
