ai platform
Artificial Intelligence Customer Service

How to choose the right AI platform for your support operations

If you work in Customer Service, by now you’ll know that customers have become more demanding than ever and that offering a good experience can be the difference between retaining…

sentiment analysis customer service
Artificial Intelligence Customer Service

Building sentiment analysis in Customer Service

To kick off the new year at Cleverly, we decided to set aside one day per month to explore new things. It could be anything from developing internal tools or…