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customer service efficiency

Measuring customer service efficiency: an interview with EatTasty’s Carolina Cadório

Growing up, Carolina Cadório thought she’d become a biologist. She has a degree in Biology and a master’s degree in Animal Behavior. However, when she was out of university, she took a break from studying and soon realized she didn’t want to build a career centered in the academic world. She got her first customer-facing role in a hostel, before moving on to the startup ecosystem and taking on a ...
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Remote work challenges in Customer Service and how to solve them

Remote work challenges in Customer Service and how to solve them

Over the last few months, a lot of companies — startups, multinational corporations, and small businesses alike — made the move to remote work. Some will keep doing so for a longer period than extends itself well into 2021, while others, Twitter, for example, are even going so far as allowing some employees to work from home permanently if they wish to do so. Some businesses already had best practices ...
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Crisis or not, here’s why you should be automating Customer Service

Crisis or not, here’s why you should be automating Customer Service

A crisis in customer service can take on many different shapes and forms. For airlines, for example, news of a plane accident might lead to a big number of customers wanting to cancel upcoming travel plans. In retail, mass production of a faulty product can mean a spike in order cancellations or returns. Even predictable peak seasons in sales, such as Christmas or other holidays, can turn into a customer ...
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