Business

Cleverly partners with iMovo to offer full-scale CX services

At Cleverly, we make customer service organizations more efficient through operational excellence using AI-based solutions to deliver the benefits of automation and human augmentation. Today we announce our most recent…

Customer Service

The Pareto Rule in Customer Service: why 20 topics are taking 80% of your effort

The definition of the Pareto Principle, or Pareto Rule, states that 80% of consequences (or results) come from 20% of causes (or efforts.) The term was coined back in the early 1900s…