The AI powered platform for efficient Customer Service

An easy to use solution designed to help your operations with real-time triage, agent assistance, automated workflows and replies, knowledge management and customer self-service.

customer service tool

Taking your operations to the next level

STEP 1 – KNOW

Keep your database of internal procedures, macros and FAQs always up-to-date.

  • Have our AI detect and write your missing templates
  • Content review recommendations
  • A collaboration platform for support knowledge

STEP 2 – TRIAGE

Automatic labelling of incoming requests.

  • A tailored classification taxonomy based on data
  • Automatic routing to different teams
  • Prioritization of revenue drivers and specific topics
  • Accurate and effortless statistics

STEP 3 – ASSIST

Empower agents, helping them perform at their best.

  • Relevant suggestions based on AI and historical replies
  • Resolution procedures embedded in the ticket
  • Faster ramp-up time of new team members and increased consistency
  • All within your helpdesk environment

STEP 4 – AUTOMATE

Automate repetitive tasks with strategic, data-driven insights.

  • Automatic replies to selected cases
  • Be able to respond faster to new trends
  • Avoid backlogs

STEP 5 – CUSTOMER SELF-SERVICE

Allow your customers to find solutions themselves.

  • Suggest relevant FAQs based on customer question
  • Deflect ticket volume
  • Finest user experience
  • Dynamic forms to collect relevant information based on the customer query

Why companies use Cleverly

An Enterprise-grade security

We take security very seriously, and we follow robust security practices in all stages of the product lifecycle, combined with thorough audits of our applications, systems and providers to ensure the protection of our customer’s business data.

customer service tool

650+ Intents recognized

customer service tool

19M + Interactions handled

customer service tool

12 + Languages supported

customer service tool

1000’s Hours of manual work saved

Integrate with your platforms

With the click of a button, add Cleverly’s AI-based customer service tool to your help desk system, no technical knowledge needed.

Have a different platform or need a custom build?


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