The AI powered platform for efficient Customer Service
An easy to use solution designed to help your operations with real-time triage, agent assistance, automated workflows and replies, knowledge management and customer self-service.
Taking your operations to the next level
STEP 1 – KNOW
Keep your database of internal procedures, macros and FAQs always up-to-date.
- Have our AI detect and write your missing templates
- Content review recommendations
- A collaboration platform for support knowledge
STEP 2 – TRIAGE
Automatic labelling of incoming requests.
- A tailored classification taxonomy based on data
- Automatic routing to different teams
- Prioritization of revenue drivers and specific topics
- Accurate and effortless statistics
STEP 3 – ASSIST
Empower agents, helping them perform at their best.
- Relevant suggestions based on AI and historical replies
- Resolution procedures embedded in the ticket
- Faster ramp-up time of new team members and increased consistency
- All within your helpdesk environment
STEP 4 – AUTOMATE
Automate repetitive tasks with strategic, data-driven insights.
- Automatic replies to selected cases
- Be able to respond faster to new trends
- Avoid backlogs
STEP 5 – CUSTOMER SELF-SERVICE
Allow your customers to find solutions themselves.
- Suggest relevant FAQs based on customer question
- Deflect ticket volume
- Finest user experience
- Dynamic forms to collect relevant information based on the customer query
Why companies use Cleverly
An Enterprise-grade security
We take security very seriously, and we follow robust security practices in all stages of the product lifecycle, combined with thorough audits of our applications, systems and providers to ensure the protection of our customer’s business data.