The AI powered platform for efficient Customer Service
An easy to use solution designed to help your operations with real-time triage, agent assistance, automated workflows and replies, knowledge management and customer self-service.
Taking your operations to the next level
STEP 1 – KNOW
Keep your database of internal procedures, macros and FAQs always up-to-date.
- Have our AI detect and write your missing templates
- Content review recommendations
- A collaboration platform for support knowledge
STEP 2 – TRIAGE
Automatic labelling of incoming requests.
- A tailored classification taxonomy based on data
- Automatic routing to different teams
- Prioritization of revenue drivers and specific topics
- Accurate and effortless statistics
STEP 3 – ASSIST
Empower agents, helping them perform at their best.
- Relevant suggestions based on AI and historical replies
- Resolution procedures embedded in the ticket
- Faster ramp-up time of new team members and increased consistency
- All within your helpdesk environment
STEP 4 – AUTOMATE
Automate repetitive tasks with strategic, data-driven insights.
- Automatic replies to selected cases
- Be able to respond faster to new trends
- Avoid backlogs
STEP 5 – CUSTOMER SELF-SERVICE
Allow your customers to find solutions themselves.
- Suggest relevant FAQs based on customer question
- Deflect ticket volume
- Finest user experience
- Dynamic forms to collect relevant information based on the customer query
Why companies use Cleverly
Within the first week, we achieved our goal for the deflection rate, so we had to rethink our ambitions regarding how fast we should push migration from traditional channels to our digital self-care tool.
Our accuracy has been extremely high. This is critical for us as we don't want automation to hurt our brand and create a poor experience for us.
I came to the Cleverly team with a challenge and in literally 24 hours I was seeing a significant impact in our operations.
Cleverly has been a huge help on our day to day, continuously improving our processes and always available to come up fast with solutions.
An Enterprise-grade security
We take security very seriously, and we follow robust security practices in all stages of the product lifecycle, combined with thorough audits of our applications, systems and providers to ensure the protection of our customer’s business data.
650+ Intents recognized
19M + Interactions handled
12 + Languages supported
1000’s Hours of manual work saved
Integrate with your platforms
With the click of a button, add Cleverly’s AI-based customer service tool to your help desk system, no technical knowledge needed.
