Your customers have questions.
We have the answer.
We find the best answers to your customer’s questions by creating a knowledge layer on top of the applications you use everyday.
Provide efficient service with a human touch.
We like technology but nothing replaces the empathy and creativity in providing the best customer experience. We built an Artificial Intelligence layer that sits on top of the tools you already use so your team can be efficient and deliver accurate answers. We currently support the Zendesk tools.
Consistent customer experience
Increased customer satisfaction and long term loyalty from customers comes from timely and a consistent experience.
Improved team efficiency
Assist your team members by recommending them responses to use when a customer asks a question. Cleverly works within the systems you use to interact with your customers.
Empowered service teams
Bots are helping companies cut costs at the expense of customer experience but people still make decisions better than computers do.
We work hard to find the answers you need
We use sophisticated algorithms to read and understand all the interactions from past tickets between the customers and your team.
When a customer asks a question we find the answer and show it right away as a recommendation. If no answer exists, we help the team structure it - next time you will have an accurate, consistent and readily available answer.
We Help You be more Efficient
We learn from the past
Our machine learning technology analyses your previous conversations (closed tickets) including the patterns in how those requests were classified, routed and resolved.
Find the answer you need
As a new request comes in, we examine its content and recommend an appropriate response template. If no answer exists, we give visibility of that to your team so they can fix it.
We get better over time
When a request is resolved we incorporate the feedback to learn and adapt future suggestions so they are always up-to-date with your current customer support needs and processes.
We don't need weeks to start delivering value. In a couple of hours your account will be up and running. Moreover, because we are constantly improving the product, you get the benefits of an ever evolving solution.
High Security and Privacy Standards
We have been developing enterprise software for years so keeping your data secure is our top priority. We follow the industry standards and can work with your security team to clear any doubts.
Your team is in control
We are fans of technology but human creativity and empathy are key in providing a good customer experience. We help you be more productive but give you control of the answers you send to your customers.
Pricing Plans that Scale with your Business
Add Artificial Intelligence to your customer service workflow and measure how much you get by investing in the best tools for your team.
- Anywhere Access
- Historical Data Analysis
- Custom Integrations
- 24/7 Support
- Dedicated CSM